All West's specialized team of qualified technicians will maximize your support efforts through a series of front line diagnostics specifically designed for your business requirements.
All West agents can provide:
- Proprietary Software Support
- Basic Hardware Support
- Network Traffic Troubleshooting
- Interfacing with ISP's
- Backend Support
With All West providing critical 24x7 support you can eliminate staggering hold times and abandon rates that result in frustrated end users and loss of business. Our ability to assess, solve or escalate in real time will create a consistent flow and eliminate bottlenecks in your support process.
A current e-commerce customer reports that strategically placing All West's support team on the front end, reduced the burden substantially. The metrics reported back within the first quarter showed hold times were decreased by 98% and abandon rates reduced to an average of 2% or less. The positive impact allowed for growth within their industry due to the realized productivity increase. Productivity increased by 66% and projections are expected to continue in an upward trend.
Enhance your customer satisfaction by satisfying demands for fast and effective resolution. Quality customer service is essential in the communications business. All West can provide your customers with a positive call center experience which will improve your customer satisfaction and ultimately improve your bottom line!
By taking advantage of access to real-time order information, status and availability, customer history, and other key data, our customer care representatives will improve your customers' experience resulting in customer loyalty and longevity.
All West has the technology and personnel to exceed your customer relations goals and offer the high level of service your business deserves.
- Improve customer satisfaction & loyalty
- Increase first time resolution rates
- Improve agent efficiency and customer response time
- Build Customer Relations
- Promote customer satisfaction and retention
End the aggravation of missed orders and maximize your resources. Your customers can place orders through our 24-hour call center, when it's convenient for them! With All West's order-taking service, you get a continuous office presence without the cost of hiring additional in-house staff. All West's agents are fluent in the fine art of up-selling and cross-selling.
All West can provide you with your own, password protected, personal extranet site. This is available for you 24 hours a day. Valuable information is right at your fingertips in real time reporting.
- Track your source codes - Know exactly how your advertising dollars are working for you.
- Create tailored databases - Send an email or better yet, let All West send out an email to your customers announcing a new product or a special offer.
- Sort by geographical areas - You can easily sort by state or zip code.
- Sales history - Sales can be tracked on a day to day basis, from month to month or even in hourly increments. Compile a list of top selling items.
- Inventory - We can store and have real time inventory available. The customer will be made privy to an item being unavailable or out of stock at the time of the order.
- Custom reporting is also available - Contact us for more information.
- Email all who register their personal confirmation number
- Email a seminar itinerary to all attendees
- Email driving instructions or a map to the location of the seminar
- Email or telephone after the seminar all who attended with a short survey or ask for a rating scale of all presenters.
Along with our professional agents, All West provides a customized database to track attendees and exhibitors. Our reporting system is second to none, offering real-time information via a secure extranet login. We use tailored scripts to answer questions via e-mail or phone.
Online Call Back Requests
- A call back request enables our representative the opportunity to call your potential customer back to assist with any questions they might have. Often times research might be necessary depending upon the nature of the request. A call back request enables our representative the time to obtain the necessary information to assist the consumer with an informed response.
- Our call center was established in America and will remain here. Our representatives are "accent neutral" and well trained on all accounts.
- Our management team does daily monitor checks and quarterly reviews.
Real-Time email response
- All West can efficiently and effectively centralize your support emails. Email Depot™ is a web-based platform that can be accessed from any web browser. No longer will your email get clogged up at one computer terminal. This centralized platform gives you the flexibility needed to sort and respond to emails professionally and in a timely fashion.
- By creating and supporting a database solely for the purpose of handling customer inquires, All West will strive to respond to a least 90% of inquires. In the event that there is an inquiry that needs to be moved to an elevated state, an immediate email will be sent to the support staff at your office.
Toll Free Telephone Number Integration with Your Website
- All West recognizes the needs of consumers, which cannot always be met without human interaction. Provide the consumer with a toll-free telephone number that is answered 24 hours a day 7 days a week. Don't let a potential customer abandon your website because they needed support.
- All West Call Center utilizes high speed T-1 internet connections. Our networks are guarded by the latest Cisco firewall protection.
- Being web-based enables All West the option of programming our proprietary software to interface with your website or your in house software.
- Web-enabled work stations can be programmed to display your website at the time the call rings into our call center.
- All West has also developed an order-entry software package that enables us to provide excellent call center support to our customers.
- Full Contact™ is platform independent! You don't adapt to our software. We adapt to yours. Our customizable scripts give you the power and flexibility to create inventory control and warehouse management.
- FullContact™ data management enables you to receive your orders on-demand via a unique-to-client extranet site that is custom fitted to each of our clients.
- Your data is in safe hands; always protected and transmitted either encrypted and/or password protected.
- FullContact™ is maintained by IT professionals dedicated to your business needs, ensuring full functionality.
- Designed for the first time user
- Increadible ease of use!
- Powerful WebsiteOS control panel
- Helpful technical support team
- Personalized POP and web-based e-mail
- Website creation tools
- E-commerce solutions
- Free domain name (with most packages)
- 24 hours a day 7 days a week network monitoring (99.9% guaranteed uptime)
- Same-day Setup
- Visit allwesthosting.com to take our website management tools for a test drive!
- Visit allwesthosting.com for pricing packages as low as $9.99 per month with free setup!
- You can easily check to see if the web address you have always wanted is available and purchase your domain for a very reasonable fee. allwesthosting.com
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