Live Chat
- Communication tools have expanded over the last decade and consumers have become more demanding. Having call center support will enable your business to be available 24 hours a day 7 days a week.
- Historically visitors to a website will not necessary make a purchase on their first visit. The impression that your website makes will be a deciding factor if they return.
- Visitors to a website often get discouraged if they are unable to obtain an answer to a question. Consumers want to receive the same type of courteous service from a website as they would at a retail store.
- Live Chat will keep your store front supported throughout the entire day with customer service representatives that care about the success of your business. This will build customer confidence by providing answers to their questions instantly.
Online Call Back Requests
- A call back request enables our representative the opportunity to call your potential customer back to assist with any questions they might have. Often times research might be necessary depending upon the nature of the request. A call back request enables our representative the time to obtain the necessary information to assist the consumer with an informed response.
- Our call center was established in America and will remain here. Our representatives are "accent neutral" and well trained on all accounts.
- Our management team does daily monitor checks and quarterly reviews.
Real-Time email response
- All West can efficiently and effectively centralize your support emails. Email Depot™ is a web-based platform that can be accessed from any web browser. No longer will your email get clogged up at one computer terminal. This centralized platform gives you the flexibility needed to sort and respond to emails professionally and in a timely fashion.
- By creating and supporting a database solely for the purpose of handling customer inquires, All West will strive to respond to a least 90% of inquires. In the event that there is an inquiry that needs to be moved to an elevated state, an immediate email will be sent to the support staff at your office.