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All West's specialized team of qualified technicians will maximize your
support efforts through a series of front line diagnostics specifically
designed for your business requirements.
All West agents can provide:
- Proprietary Software Support
- Basic Hardware Support
- Network Traffic Troubleshooting
- Interfacing with ISP's
- Backend support
With All West providing critical 24x7 support you can eliminate staggering
hold times and abandon rates that result in frustrated end users and loss
of business. Our ability to assess, solve or escalate in real time will
create a consistent flow and eliminate bottlenecks in your support process.
A current e-commerce customer reports that strategically placing All West's
support team on the front end, reduced the burden substantially. The metrics
reported back within the first quarter showed hold times were decreased by 98%
and abandon rates reduced to an average of 2% or less. The positive impact
allowed for growth within their industry due to the realized productivity
increase. Productivity increased by 66% and projections are expected to
continue in an upward trend.
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"What can All West do for you?" |
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Service TraxTM
Our support team will house and manage a ticket database using All West's
in-house proprietary software Service Trax TM.
The Service Trax tool adds value by:
- Facilitating Ticket Escalation
- Isolating Trends
- Providing Database Statistics
- Maximizing Efficiency
- Enhancing Performance
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Technical Support